White
Labeling or Rebranding
Our
software can be customized to reflect your brand
recognition by changing the logo, color scheme
and supporting contact information. byRemote's
priority is to support our authorized partners
in building strong relationships with their new
clients and existing customer base. This can be
done through rebranding our software which
allows byRemote to remain invisible to your
clients.
Lead
Generation Program
Partners
may require assistance in finding new business
or introducing their services to their existing
customers. We have developed a program which
targets businesses in our partner's service
areas by sending them an introduction email with
links to their live demonstration and request
for a free estimate. If your website does not
currently have an online estimate request form,
byRemote can provide one through our byRemote
Partner Services website upon request.
Quote
Assistance
Preparing quotes can sometimes be a challenge.
The format must be easy to read by the
prospective customer and should include line
items for hardware, services and/or installation
time and materials. byRemote can provide you
with quote samples for each VaaS product. Sample
email messages are also provided.
Manufacturer
and Distributor Contacts
We
recommend our partners connect with Axis
Communications to become an authorized channel
partner in order to receive larger discounts
than they could by going directly through their
current distributor. byRemote can initiate your
relationship with Axis and also provide a list
of recommended distributors who sell the Axis
product line. As we partner with new IP camera
manufacturers, we will notify our partners with
the details.
Installer
Locator Assistance
If
you do not currently employ or partner with an
installer or networking specialist, byRemote can
locate an installer in your customer's area who
will work with you on your project.
HelpDesk
Outsourcing
byRemote offers the option to outsource our HelpDesk Services. Our HelpDesk can assist you with remote installation assistance for network
configuration, camera setup and troubleshooting. We can also provide remote monitoring with notifications. If you do not have the time, staff or resources to manage a customer in-house,
outsourcing the byRemote HelpDesk is an ideal solution for you.
Network
Monitoring & Instant Notifications
Add value to your managed services by including network device monitoring for your clients.
This service will issue a notification by email to designated contacts should a router, video storage PC or network cameras and video encoders go off-line for a specified period of time. This service provides proactive network device monitoring to minimize the downtime of your client's network surveillance system in the event of an Internet or power outage.
byRemoteMail
E-mail
In
many cases, your clients may wish to receive
notifications of their off-line devices or when
motion/audio detection has occurred. They may
also wish to keep these notifications
private, confidential and off of their
company's network. In some instances, their
company's email server may not accept messages
with image attachments. Sign them up for a
byRemoteMail email account which has both POP3
and web access.
Partner
Portal
byRemote will be maintaining an online portal for partners. The
keeps the lines of communication open between byRemote and
our partners. Contained in the partner portal will be a Knowledge Base with Solutions on the VaaS products and network
video, a Document Management area where you can access and download
files and Case Management where you can open, review, comment and close your cases
with the byRemote HelpDesk. You can submit ideas to help us improve our partner
program in the Ideas Area.
Suggested
Tools & Applications
There
are numerous tools and applications available,
either free or fee-based, which can assist you
from providing quotes, performing installations
and allowing your clients to view their video
through their mobile phones. More information
and links are available to authorized partners as solutions
through their partner portal.
